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It comes with integration-ready tools to integrate it to the existing EMR/ EHR, video chat support, Group/ team chat support that includes message broadcasting, and it supports file attachments in multiple-format (Images, voice notes, videos, and documents).

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HipaaBridge is a HIPAA-compliant messaging app for iPhone (iOS) & Android that aims to ease communication between patients and their doctors and medical professionals. It has a web portal which make it easy to analytics and audit usage reports. Lua works for iPhone (iOS) and Android and supports Apple Watch. Lua supports HD video calls, VoIP, file sharing with integration with Box.net and Dropbox, channels and groups for teams, group call, and many security options like expiring messages, remote data wipe, and analytics. It provides powerful integration with the EMR/EHR used by the hospital/ clinic. Lua is a video chat application aiming to ease patient communication with their doctors, and the medical team personals with each other. Lua is one of our top pick for its features and how they address the security concerns of their healthcare enterprise customers. Price: Commercial (Subscription) 4- Lua: HIPAA-compliant Video calling for Telehealth. SnapEngage is providing powerful integration with many services including help desk, CRM and project management services like Salesforce, Basecamp, JIRA, SAP C4C, Zendesk, and Microsoft Dynamic Cloud. It's the only service in this list that is HIPAA and GDPR-compliant, which means it's the perfect solution on this list for EU-based healthcare services. It aims to improve customer experience and increase customer satisfaction. SnapEngage is a cloud-based customer engagement tool that provides an easy-install live chat widget into any website. 3-Snap Engage: Patient engagement tool for Healthcare service providers OhMD provides a live-chat widget for patient communication that can be installed easily on any website and supports multiple-operators, file transfer, and forms.įeatures of OhMD include end-to-end encryption, message broadcasting, SMS notification, files and documents transfer, and reminders. OhMD is a company dedicated to providing secure messaging services for enterprise healthcare services, which include: patient engagements tools and team communication. We put Q-municate first for some reasons: It's open source, It's a developer-friendly project, which makes it easier for developers to integrate it, & it's GDPR & HIPAA-compliant.

Integration with enterprise solutions like Microsoft Lync, SharePoint, and AirWatch is a key feature for Q-municate, but it also comes along with more useful features as SIP, SMS services integration for international calls/ messaging. Q-municate's team now is working on add video call recording. It supports HD video call quality out-of-box with peer-to-peer architecture to reduce latency. This project uses a combination of XMPP and WebRTC for instant messaging and video calling. Q-municate comes with HIPAA-ready options including Chat moderation, auto-filtering, abuse, and data protection compliance. Though Q-municate's developers have released the clients (Web/ iOS/ Android) as open-source projects, They are built on top of QuickBlox cloud platform, which means it still requires a developer account to run the clients.

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It's WhatsApp open-source equivalent but with more developer-friendly options like SDK for Android/ iOS to build mobile apps for both platforms, REST-API, Windows SDK, and Blackberry SDK. Q-municate: is an open source cross-platform video calling and instant messaging application, It supports Android/ iOS devices with native applications for both, and it comes with web client as well. HIPAA-Compliant Messengers and LiveChat Apps 1- Q-municate: Open-source WhatsApp alternative

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But we will highlight the open-source and free services. Note: We didn't list pricing for those services in this article. Some of them are customized for healthcare users like patients, doctors, & medical teams. HIPAA-compliant messengers HIPAA-compliant messengers are very similar to other messengers in actions, but they have taken extra steps and add more features to ensure their products are ready to transfer protected health information (PHI).

It aims to provide security provisions and data privacy over patient's medical records as it enforces the healthcare service providers and healthcare organizations to protect the sensitive medical data: Protected Health Information (PHI). Congress & signed in 1996 by Bill Clinton. HIPAA stands for Health Insurance Portability and Accountability Act, which is a law that passed by U.S.

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